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Terms & Conditions / Privacy Policy


Sales Terms
If you do not agree to be bound by these Terms and Conditions please do not use our services.

Terms of Payment
Unless otherwise agreed in writing, all payments will be by an approved and authorised Debit or Credit Card. If the card used does not pass our security clearance we will be unable to accept or process the order and this is a condition of our contract with you.

Quantity Variation
We shall not be liable to you, the buyer, for short delivery of the goods however caused but will provide you with the outstanding goods as soon as is reasonably practical. If, however, we have not delivered the outstanding goods within 7 days from the first date of delivery you, the buyer, shall be entitled to cancel the order for the outstanding goods. In this case we will only charge you for the actual goods supplied.

Retention of Title
All goods supplied by us remain ours until any outstanding invoice is paid in full.

We reserve the right to alter any details or design of products illustrated without notice.

These will be supplied and charged but may be credited if returned at the sender's cost in perfect condition, unopened, in the original packing within 14 days. Postage costs will be charged.

Carriage & Delivery
Every effort will be made to deliver all orders within 7 working days if the goods are in stock.  If the goods you order are Out of Stock we will send the order to you as soon as the product becomes available again. If however we are unable to deliver your goods by the date quoted for delivery, you, the buyer shall be entitled to cancel the order at any time before delivery takes place. If we cannot source your item(s) we will contact you to inform you.  Packing and Carriage on UK orders up to 600g in weight is charged at a rate of 2.99, from 600g to 2 kilos in weight is charged at a rate of 4.99
and all orders from 2 kilos upwards in weight will be charged at a rate of 6.99.  Please enquire about carriage for Ireland, Channel, Orkney and Shetland Islands or other parts of Europe and the rest of the world.  Carriage for promotional products will be quoted at the time of quoting and will be based on size and weight.

Claims arising from damages, or partial loss in transit, must be made within 7 days of delivery. No claim will be accepted after this time. If you, the buyer, fail to comply with this clause, we will not be held legally liable in respect of any complaint which should have been brought to our attention within this period.

Returns and Refund Policy

We want you to be happy with your purchase.  Please check the goods on delivery and ensure that they are supplied correctly.  If any of the goods prove to be unsuitable please return them within 7 days in the original packaging and in an unused condition for a full refund less any postage costs.  



You can cancel an order and return any goods that may already have been dispatched up to 7 days from receipt (see returns policy).  If goods are ordered and subsequently cancelled after delivery, they must be returned, at the purchaser's cost, before credit will be given.  Our terms and conditions do not affect your statutory rights.


All prices shown are including VAT at the current rate unless otherwise specified.

All prices shown are in pounds sterling and may be subject to fluctuations in exchange rates. While we try to ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered or in the shipping cost, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it.  If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

We take reasonable steps to safeguard the security of any information you input or send to us in connection with your purchase by using secure services and encryption technology where we deem appropriate, however, we accept no responsibility for any damages that you may suffer as a result of the loss of confidentiality of such information. However, "perfect security" does not exist on the Internet.

We will never sell, share or trade your personal information with third parties. The data we collect from the ordering process or email requests is used only for the purpose of despatching your order and invoice. Credit card details
held by us are destroyed immediately after use.


Contact Details

So Natural

Tel: 07525.794482